MY APPROACH

Most of my work involves mediation of legal disputes, usually already before the court and scheduled for trial. Often these cases involve some combination of high stakes, multiple issues, multiple parties, fraught relationships and the likelihood of drawn out litigation.

However, these litigated cases are often paused while the parties take time out to discuss possible settlement given the costs and risk of proceeding to trial or because they wish to retrieve their relationship.

There is no right time to mediate but often mediation is scheduled once pleadings and discovery/disclosure are complete and before witness statements are required, thereby striking a balance between parties being sufficiently informed and the additional cost of preparing for trial.

Of course, it is often sensible to mediate at other stages of the dispute – sometimes those involved in the dispute wish to discuss matters soon after a problem has arisen and before any formal steps are taken that might escalate matters. Commercial agreements often require the contracting parties to discuss matters and if not resolved at that level, to attend mediation – and only after that two stage process may either party initiate arbitration or litigation.

It follows that my role as mediator often involves working with legal counsel and their clients – and as I say elsewhere, I aim to conduct the mediation in a way that complements the litigation process and that adds value to the negotiation.

My task, in large part, is to provide a safe legal environment for those involved to have a full and frank discussion around how they might resolve their dispute. In my experience, people and organisations in conflict often react defensively, become unresponsive, and make decisions without considering important information. The issues in dispute dividing the parties are difficult and often debilitating.

Because of that I will facilitate;
1. the flow information – so any settlement decisions can be made on an informed basis
2. case analysis (risk analysis) – so parties can weigh up the pros and cons of litigation on one hand, and settlement on the other
3. movement – by getting to best numbers and then closing the gap 

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And as part of that I do my best to;
1. identify the issues in dispute
2.
develop alternatives and options for resolution
3.
explore the usefulness of each of those options, and
4.
to achieve a resolution that is acceptable to all parties and that meets their interests and needs

Once my appointment is agreed, I will send an e-mail confirming dates and listing a number of preliminary matters to be agreed (timing of an agreed bundle, position papers, venue, those attending etc) and include my standard mediation agreement to be agreed with any changes required by the parties.

On larger matters I will request a meeting with mediation counsel (and clients are welcome) in the week prior to mediation day. In other matters, I will telephone counsel a couple of days before the mediation to talk generally about how matters may unfold on the day and what approach from me as mediator is needed.

My objective in these meetings or calls is to learn enough about the case to discuss how the overall mediation should be structured to optimize the prospects of resolution when clients are bought together and all these intake steps have one single aim in mind – increasing the likelihood that the participants will be able to move more quickly into productive, facilitated negotiations at the actual mediation session.

Unless I am requested otherwise, if the dispute does not resolve on mediation day, I will follow-up with the participants (usually counsel in the first instance) as I see aftercare as an important aspect of my role as a mediator who does not give up.

 

An effective mediator has intelligence, patience and sphinx like demeanor. They use emotion rarely, but always as their slave. They are empathetic, sincere, highly ethical and can smell when you’re lying. They are part psychologist, part judge and part jury. But perhaps most importantly, they do not give up.

Jana Litsey ‘Master Mediators: Virtuosos in Action’

CPR, Atlanta